Using the Advice Service

Advice Oxford is brought to you by Oxford Advice Agencies – Stronger Together: a partnership of advice agencies working in the city offering free, independent and confidential information and advice.

Assessment

What’s the problem? Your problem may be straightforward, or it may involve two or more connected problems. It’s not always easy to work out where to start. We usually start with an assessment to work out the problems before advice is provided.

General Advice

The adviser listens to your problems, checks your rights and responsibilities, and gives you information about your options. Some practical help may be included. In many cases this is all the help you need to resolve the problem.

Casework

Having assessed your problem and provided you with general advice, you may be offered a Casework service. This means the advice agency (with your permission) agrees to act on your behalf (e.g. by making phone calls or writing letters) and works with you over time to resolve the problem.

Representation

Some agencies may be able to offer you formal representation at a court hearing or tribunal.

Specialist services

There are some organisations within the Oxford Advice Agencies partnership that provide advice to particular groups of people for example the Oxfordshire Mind service Benefits for Better Mental Health. Find more information about Specialist services.